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Our training gives your people the knowledge and confidence to apply the Plain Numbers Method in practice, so that clearer communication becomes something your organisation can do from the inside, not something that depends on external help.
All training takes place online and each session is built around active participation: working through real examples of improved communications and learning from peer discussion. The goal of our training sessions isn’t awareness – it is about providing the knowledge and the skills to enable a genuine shift in how participants work on communications.
Participants also complete a dedicated workbook alongside each session and get started on applying the method to real communications during training – so impact begins before the final session. They also have full access to the Practitioner Zone, which gives them access to an extensive set of guides and support materials to build confidence in applying the method.
Investing in your people
Practitioner - does the work
Practitioners are trained in the full Plain Numbers Method and accredited to apply it to customer-facing communications within your organisation. Think of them as your in-house experts for making numbers work for people.
4 sessions · 1.5 hours each · 5 weeks · Online · Accredited
Champion - spreads the word
Champions build awareness of poor numeracy as a customer vulnerability and advocate for clearer number communication across your organisation. This is how the Plain Numbers Method can be embedded into your organisation’s internal culture to make the change ‘stick’.
One focused two-hour workshop gives participants a strong grounding in the Plain Numbers Method and space to plan their action as a Champion.
What participants say:
"I found the training really beneficial. It's caused me to look at numbers in communications in a whole different way."
- Service Delivery Manager, Citizens Advice
"I realised how much of an impact poor numeracy can have. Once you notice it, you see it around you all the time."
- Plain Numbers Champion participant
"Plain Numbers gave us the tools to simplify the process for personal loan customers looking to borrow more."
- Sophie Martin, Product Owner, Nationwide
“The training helps you look at customer communication from a completely new perspective. It gives practical skills that can be applied immediately and makes a real difference to how confident and informed customers feel.”
- Lisa Greer, Marketing & Communications Executive, Energia