About Plain Numbers:
Plain Numbers was established in 2020 with a clear social purpose. We have an enthusiastic and growing team who are committed to expanding our impact and delivering lasting change for the organisations we support and for consumers. Our mission is to enable people to better understand the information they receive from the organisations who work with us.
We typically do this by building long-term partnerships with organisations. We give them tools and support to transform the way they communicate so more customers can understand key information.
This typically includes:
• Training – accrediting Plain Numbers Practitioners to improve communications and lead the application of our method within their organisation.
• Support – providing advice and practical guidance to the trained Practitioners on their communications work. Helping them to improve their customers’ understanding and raise awareness of our work in the wider organisation.
• Certification – specific communications which meet high standards of applying the Plain Numbers Method can be submitted for certification. If successful, they will be able to display the Plain Numbers Mark.
• Community – access to exclusive events, content and knowledge sharing to support continued learning.
We are now actively expanding our offering to potential clients to include more short-term, project-based ways of working with us. Managing these will be central to this role.
Overview of Main Duties:
There are two main types of projects that the candidate will manage:
Short-term delivery projects to clients – including communications reviews, communication uplift projects, communication testing and consultancy or project-based work. These projects typically involve providing feedback on communications using the Plain Numbers Method. This will involve using tools and resources from Plain Numbers and support from our subject matter
experts to:
• Coordinate reviews of communications for clients
• Lead on briefing calls and gathering the information we need from the client to deliver effectively
• Coordinate small consultancy projects, supporting clients with specific communications improvement initiatives
• Lead the delivery of a new testing offer in liaison with our testing partners as well as the client
• Lead on project management approaches and supporting with project planning where necessary
Internal product development projects:
Working with the team on new products and services and iteratively improving those that we already have. The role holder will:
• Provide project management support for our product development (both creation and enhancement) workstreams
• Support with a wide range of tasks related to the specific requirements of projects
• Support the testing and iterative improvement of new Plain Numbers products and services (including using AI approaches to enhance human lead workflows and decision-making)
• Help to create and schedule Community Event webinars and online workshops for our partners
• Enhance our suite of resources for partners, training materials and other content
• Work with colleagues when bespoke products, content or resources are required for a particular partner
• Lead market research and insight gathering that can guide product development
• Develop and enhance the systems and processes internally for newly created and launched product offerings
Alongside these two main areas, the role holder will also help our team by:
• Supporting delivery of pre-sale initiatives
• Working with our Marketing & Comms Lead to support the creation of content showcasing our work with clients
• Joining our current team in delivering our training programmes, in particular our flagship Practitioner training
• Supporting our Partnerships Managers to work through communications feedback when necessary
Person Specification:
You’ll need to be:
• Able to learn quickly and have a positive attitude towards learning. We will support the candidate to grow expertise in applying the Plain Numbers Method to communications. You do not need to start with any knowledge of the Plain Numbers Method.
• Flexible and adaptable to work on a range of different types of project and other tasks to support the team
• Open to development of the role as the business grows and changes
• Comfortable speaking to clients externally
• Highly organised and able to look after several different workstreams at one time
• A proactive team player who seeks out opportunities to support colleagues and clients
• Able to work independently as well as collaboratively as part of the team
• Passionate about supporting consumers to get better outcomes through improved communications
Essential Skills and Experience:
• Experience of managing small projects
• Experience managing relationships with business clients and/or able to demonstrate excellent client care skills
• Openness to using (or learning to use) AI tools to support workstreams
• Able to plan effectively and work within project timeframes
• Strong organisational skills
• Confident in written and verbal communications
Desirable Skills and Experience:
• Experience delivering and developing training programmes
• Comfortable with at least basic AI use
• Experience in working on or with products in a business-to-business environment
• Experience in creating and enhancing processes
• Experience of creating or reviewing written content
Benefits and Remuneration:
This opportunity offers:
• A full-time equivalent salary of £38,000
• 25 days paid holiday (pro rata where relevant) plus Bank Holidays, increasing by one day per year (pro rata where relevant) until you reach 30 days
As an employer we offer many other benefits which currently include:
• Salary sacrifice pension scheme with 5% employer contributions
• Group life insurance and income protection schemes
• Private health insurance (following successful completion of probation period)
• Corporate health cashplan membership to assist with day-to-day healthcare costs (following successful completion of probation period)
• Access to the PayCaptain payroll app which includes features to support financial wellbeing
• Enhanced family pay
• A fully supported approach to professional development
• Opportunities to work flexibly
Plain Numbers is committed to being an equal opportunities employer and all applicants will be treated equally throughout the recruitment/selection process and beyond. We are happy to consider any reasonable adjustments that candidates may need and you will be asked whether any are required during your application.
We are also committed to building a diverse team made up of people from varied backgrounds with different experiences. Therefore, we actively encourage applicants from marginalised groups.
How to apply:
To apply for this opportunity, please submit a CV and covering letter via our recruitment portal in the first instance. We will not accept applications without a covering letter. We suggest you take a look around our website, review our values, and include what you find most interesting about our work, or the findings of our research.
We also advise candidates to refer to the job description and person specification in their application.
If you would like the opportunity to have an informal conversation to find out more about whether Plain Numbers, and this specific role, is a good fit for you, please contact our Director of Finance & Operations, Diane Hume, diane@plainnumbers.org.uk and we will be very happy to arrange this.
The closing date for this opportunity is 6th November 2026, and we anticipate conducting initial interviews in the week beginning 16th November 2026. Plain Numbers reserves the right to change the closing date, or to withdraw this opportunity.
