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Our panel discussion at 10:30 with colleagues from BUPA, NatWest, and Legal & General explores how better customer understanding drives better outcomes for customers and organisations.
The 40-minute interactive workshop at 12:00 offers practical guidance on improving communications, understanding regulatory expectations, and building a testing approach that works for your organisation.
Every attendee receives first access to the Plain Numbers Customer Understanding Report, launching on the day.
Speakers confirmed from the FCA, HSBC, NatWest, Lloyds, Monzo, Royal London, NFU Mutual, and more. Full hospitality, lunch, and evening drinks reception included.
